VAT, SALES TAX AND VAT-EXEMPT ORDERS
UK VAT
The current UK VAT rate is 20% and is included on all orders delivered to a UK address.
Channel Islands
Orders are VAT-exempt. To ensure correct processing, set your delivery country to Jersey or Guernsey rather than the United Kingdom.
Rest of World (RoW)
Orders outside the UK are exempt from VAT and Sales Tax. However, local taxes or customs charges may apply upon delivery. Please check your local regulations for applicable tariffs.
USA
From August 29th 2025, the US will no longer be allowing tax-free imports under $800. Due to this all online orders to the U.S. are temporarily paused while we explore the available options for shipping. We will update you as soon as we have further information, but please contact us by phone or email if you have specific requirements or wish to place an order.
European Union & IOSS
We have reinstated the Import One-Stop Shop (IOSS) for EU orders.
Orders below €150 (euros)
VAT is included via IOSS; no additional customs fees.
Customers should not need to pay anything further. If you are asked to pay extra VAT at delivery, please contact our Customer Services team at [email protected].
Orders over €150 (euros)
VAT and possible duties will be charged by customs in your country; Handover does not collect these fees.
Customers may be required to pay additional charges for goods originating outside the EU or UK.
VAT-registered EU customers
Please contact us at [email protected] for assistance.
Non-IOSS EU Orders
For all orders outside the UK not covered by IOSS, the customer is responsible for any import duties and taxes. It is the customer’s responsibility to determine if these apply. Any shipments refused at entry will have the full shipping cost deducted from any refund.
Norway
Handover is registered under VOEC (VAT on E-Commerce) in Norway. Orders shipped to Norway are subject to 25% VAT, which will be collected at checkout where applicable. This ensures a smooth customs process and no additional VAT payment should be required upon delivery.
Please Note: Due to changes in international tax regulations and thresholds, we have been required to start adding tax to our sales in a number of countries and states, and to charge new rates in some others. When these taxes have been charged, the amount is visible under the Basket Total section at checkout. Please note that these rates are set by the country or state and will change only as a result of legislation by the tax jurisdiction in question.
For more detailed VAT information, please contact our Customer Service team on [email protected].
bROWSING PRODUCTS
To help you find exactly what you’re looking for, we provide two different ways of browsing through our products:
1. Department – Use the drop-down menus to find the area you’re looking for, and then narrow down your search further with the filter options on the left of the results page.
2. Keyword Search – Using the search box in the top right of the site will allow you to filter through our entire catalogue. Performing a search for the term ‘acrylic’, for example, will produce; categories you may like to search through, popular search terms and products that include the word ‘acrylic’ in their name. Navigating through categories or popular search terms will bring you to a results page that can be filtered further using the filter options on the left of the results page. Navigating through the suggested products will take you directly to the product page.
Run out of time and want to save your order for later? Make sure that you are signed in (you may need to register if this is your first time ordering with us), check your chosen items are in your basket and then sign out. Your basket will be saved for the next time that you sign into our website. To find your chosen items, simply sign back in (if necessary) and click on My Basket. We also recommend to always sign in before you start shopping.
Checking Out
To begin the checkout process, go to My Basket at the top right of the screen, you will see a summary of the items in your basket, with the option of clicking Edit Basket or Checkout. When you click through to the Edit Basket page, you can review the items you’re about to purchase, view a shipping estimate and apply voucher codes, or reward points. When you’re ready, click Proceed to Checkout.
If you’re not already signed in, you’ll be asked to do so now. We always recommend signing in, especially if you’re likely to order again in the future, as it allows you to save your shipping and billing addresses for a quicker checkout. There is also the option of placing an order as a guest by using Express Checkout, which will not require you to create a new account. In order to ensure that transactions are traceable, guests can only make payments via Paypal. You do not need a Paypal account to use Paypal’s payment process and you can pay with a credit/debit card.
CANCELLING / AMENDING AN ORDER
We are generally unable to cancel or amend orders after they have been placed. If you have made a mistake with your order, such as an incorrect delivery address, please get in touch with our Customer Service team as soon as possible.
PAYMENT METHODS
We accept credit/debit card and PayPal payments on our website. Transactions are charged in the currency of your choice. We are unable to accept American Express card payments.
ORDERING BY PHONE
We can also process your order over the telephone on +44 (0)207 2241 5877. Get in touch if you would like to discuss your order with our team or have any questions about any of our products.
